What Is A Good Customer Service Philosophy?

What is your customer service philosophy interview question?

“My philosophy is to take personal responsibility for developing a positive relationship and providing a good experience for each customer by giving efficient, accurate and prompt service, by listening to and understanding the customer’s needs, by meeting or exceeding these needs and by meeting my commitments, keeping ….

What makes a good customer service?

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

How would you describe your customer service skills?

As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level. While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business.

How do you deliver good customer service examples?

Focus on relationships.Be friendly. The most important rule in providing excellent customer service is to be friendly. … Respond promptly. … Know your product or service. … Listen to your customers. … Say thank you. … Get to know your customers. … Ask for feedback. … Use the feedback you receive.More items…•

What are positive quotes?

50 Positive Quotes and Messages To Improve Someone’s Day“You’re off to great places, today is your day. … “You always pass failure on the way. … “No one is perfect – that’s why pencils have erasers.” … “Winning doesn’t always mean being first. … “You’re braver than you believe, and stronger than you seem, and smarter than you think.” … “It always seems impossible until it.More items…

What makes a happy customer?

A truly happy customer is one who will be loyal to you and your business for a long time to come. Plus, customer loyalty and happiness have a tendency to spread. When people find businesses they trust, they want to tell their friends about it too. (Could be out of generosity or pride, but hey, who’s keeping score?)

How do you handle difficult customers?

10 strategies for dealing with difficult customersFirst and foremost, listen. … Build rapport through empathy. … Lower your voice. … Respond as if all your customers are watching. … Know when to give in. … Stay calm. … Don’t take it personally. … Remember that you’re interacting with a human.More items…•

What are five characteristics of quality customer service?

Customer Service QualitiesLoyalty.Good employee traits.Natural problem solving.Conscientiousness.Persuasiveness.

What are the 4 principles of customer service?

The 4 Principles of Exceptional Customer ExperienceBeing Where Our Customers Are. The first driving principle is providing contextual in-product help whenever possible. … Making It Easy to Find Answers Fast. … Consistency and Compassion. … Closing the Loop.

Do your best quotes?

Please enable JavascriptA problem is a chance for you to do your best. … Always Do Your Best. … Perfection is impossible; just strive to do your best. … I believe that in life, you have to give things your best shot, do your best. … Nobody can predict the future. … If you work hard and you do your best, you can do anything.More items…

Why should we hire you sample answer?

“Honestly, I possess all the skills and experience that you’re looking for. I’m pretty confident that I am the best candidate for this job role. It’s not just my background in the past projects, but also my people skills, which will be applicable in this position.

What are your weaknesses?

Here are a few examples of the best weaknesses to mention in an interview:I focus too much on the details. … I have a hard time letting go of a project. … I have trouble saying “no.” … I get impatient when projects run beyond the deadline. … I could use more experience in… … I sometimes lack confidence.More items…•

What is your philosophy of customer service?

Your customer service philosophy is how you approach supporting your customers. And it’s what helps you shape specific actions, like creating a knowledge base and a detailed support policy.

What is good customer service quotes?

120 Inspirational Customer Service Quotes”Don’t try to tell the customer what he wants. … “Assumptions are the termites of relationships.” – Henry Winkler. … “There is only one boss. … “Just having satisfied customers isn’t good enough anymore. … “Your most unhappy customers are your greatest source of learning.” – Bill Gates.More items…•

What is customer service in simple words?

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an important part of the promise your brand makes to its customers.

What are 3 important qualities of customer service?

16 key customer service skillsPatience. Patience is crucial for customer service professionals. … Attentiveness. … Ability to communicate clearly. … Knowledge of the product. … Ability to use positive language. … Acting skills. … Time management skills. … Ability to read customers.More items…

How do you make customers feel special?

Photos courtesy of the individual members.Genuinely Thank Your Customers. … Tell Them You’re Thinking Of Them. … Be There For Them After The Sale Closed. … Listen, Then Remember. … Always Tell Them The Truth. … Show You Are Acting On Their Feedback. … Show Your Appreciation With A Handwritten Note. … Give Them A Gift You Know They’ll Like.More items…•

What is the importance of quality customer service?

Nearly 70% of people would spend more money with a company that has excellent customer service. Approximately 24% of satisfied customers will return to a business two or more years after a good customer service experience. Research shows that 59% of people would try a new company to receive better customer service.