Quick Answer: What Does An IT Help Desk Do?

What is the average salary for a IT help desk?

An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $16.90 based on 3,146 salaries.

A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $19.47 based on 966 salaries..

How can I be a good help desk?

10 Qualities Help Desk Technicians Must PossessPut Customers First: The best help desk technicians put end users first, always. … Have Business Awareness: To be a successful help desk technician, you must have business awareness. … Be Empathetic: Empathy is hands down more important than technical help desk skills.More items…•

How much does a Tier 2 help desk make?

Tier II Help Desk Technician SalariesJob TitleSalarymindSHIFT Tier II Help Desk Technician salaries – 2 salaries reported$48,387/yrDell Technologies Tier II Help Desk Technician salaries – 1 salaries reported$24/hrAIS (Illinois) Tier II Help Desk Technician salaries – 1 salaries reported$20/hr17 more rows

What is a good entry level IT job?

A Guide to Landing 8 of the Best Entry-Level IT JobsHelp desk analyst. Many tech workers have debuted on the help desk. … PC technician. … Computer operator. … Software developer. … Technical writer. … Front-end web developer. … Quality assurance (QA) analyst. … Database administrator (DBA)

What every help desk tech should know?

The 30 skills every IT person should haveBe able to fix basic PC issues. These can be how to map a printer, back up files, or add a network card. … Work the help desk. … Do public speaking. … Train someone. … Listen more than you speak. … Know basic networking. … Know basic system administration. … Know how to take a network trace.More items…•

What does help desk mean?

Help desk definition A help desk is a centralized team within a company that serves employees or customers en masse, using a software product to organize conversations.

How much does entry level IT job pay?

An entry-level Information Technology Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $47,473 based on 266 salaries.

Is Help Desk stressful?

It can be very stressful, sometimes people are just difficult to deal with. Also, your company’s IT processes can be inefficient and you’re stuck with the responsibility of propagating it out when all your clients will see you as the image of a terrible helpdesk process.

IS IT help desk a good job?

Working the IT help desk can be a great entry-level job. … It could also mean performing routine maintenance of a company’s computer networks and internet systems or teaching staff how to use new technologies. It’s a good gig, and it can be fulfilling.

What are your core strengths as a IT help desk support?

Ability to learn quickly. Troubleshooting/problem-solving skills. Ability to work under pressure. Adaptability.

What do I need to know for a help desk job?

12 traits hiring managers look for in help desk job candidatesA real desire to help people. … Works ‘with’ and not ‘for’ the customers. … Positive and optimistic approach to problem-solving. … Creates and cultivates a playful and relaxed work environment. … Collaborative team spirit. … Passion for the product.More items…•

How do I get an IT support job?

No Degree, No Problem! 6 Steps to Your First Tech Support JobGet Familiar with How Technology Works. … Take an Alternate Position at an Innovative Tech Company. … Start Picking Up Tech Skills on your Own. … Tackle Tech-related Projects at your Current Job. … Start Blogging. … Join a Local Tech Meetup.

How long should I stay in help desk?

two to three yearsThe general rule of thumb is that two to three years is probably the longest you want to be in a helpdesk role if you plan on moving up into a more specialized field. That is assuming that you are using such a position as a stepping stone.

What does an IT service desk analyst do?

Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications.

What does an IT help desk technician do?

IT help desk technicians provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software. … In-house technicians only provide support for internal employees. Help desk technicians need a deep understanding of computer hardware and software.

What certifications do I need for help desk?

Top Help Desk CertificationsHubSpot Academy.ITIL Foundation.Google IT Support.Comptia A+Udemy IT Help Desk Professional.Microsoft IT Support.Network+HDI – CSR.